At Modern Women Wear, we believe that confidence is delivered not only through our meticulously curated collections but also through a seamless and transparent service experience. Just as we craft our Denim, Dresses, Tops, Bottoms, and Outerwear with precision, we have designed our shipping and returns policies to be clear, straightforward, and supportive of your everyday evolution.

Shipping Policy

We are proud to offer global shipping to our community of modern women, excluding select remote regions and parts of Asia. Our goal is to get your carefully selected pieces to you efficiently and securely.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipment confirmation email with tracking information once your order is on its way.

Shipping Methods & Timeframes

We offer two reliable shipping options to suit your needs:

  1. Standard Shipping (Fee: $12.95)
    • Carrier: DHL or FedEx.
    • Delivery Time: 10-15 business days after dispatch.
    • This trackable service is recommended for faster, more secure delivery.
  2. Free Shipping
    • Carrier: EMS.
    • Delivery Time: 15-25 business days after dispatch.
    • Available on all orders over $50.

Please note: Delivery times are estimates and may be affected by factors outside our control, such as customs processing. Shipping fees are non-refundable.

Returns & Exchanges Policy

We understand that finding the perfect fit and style is part of the journey. If an item doesn’t meet your expectations, our returns process is designed to be as effortless as possible.

Return Window & Eligibility

  • Timeframe: You may return or exchange most items within 15 days of the delivery date.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. They must be returned in the original packaging.
  • Proof of Purchase: A receipt or your order number is required.

Important Note on Non-Returnable Items

To ensure the health, safety, and integrity of our collections—mirroring the care we put into our Clothing and Accessories—the following items are considered final sale and cannot be returned or exchanged:

  • Hair Accessories (for hygiene reasons).
  • Jewelry (for hygiene and security reasons).
  • Any item marked as “Final Sale” or purchased during a clearance promotion.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please contact our Customer Service team at [email protected] with your order number and details about the item(s) you wish to return or exchange.

Step 2: Receive Instructions & Authorization

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number may experience significant processing delays.

Step 3: Pack and Ship Your Return

Securely pack the item(s) in their original packaging. Include a copy of your receipt or order confirmation, and clearly write the RMA number on the outside of the package. Ship your return to:

Modern Women Wear Returns
12064 West 61st Avenue
Arvada, CO 80004
USA

Please use a trackable shipping service. We are not liable for lost return packages.

Step 4: Processing & Refund/Exchange

Once we receive and inspect your return (typically within 5-7 business days after arrival), we will notify you via email.

  • For Refunds: Your refund will be processed to the original payment method used at checkout.
  • For Exchanges: We will ship the requested replacement item to you. If the desired item is out of stock, we will issue a refund or store credit. We cover the standard shipping cost for your exchange item.

Refund Timeline & Method

Refunds are processed promptly upon approval of your return. Please allow the following timeframes for the refund to appear in your account:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Original shipping fees are non-refundable.

Questions or Need Assistance?

Our commitment to you extends beyond our collections of Handbags, Outerwear, and Shoes. We are here to provide personalized support throughout this process.

Modern Women Wear Customer Service
Email: [email protected]
Address: 12064 West 61st Avenue, Arvada, CO 80004, USA
Response Time: We strive to respond to all inquiries within 1-2 business days.

Thank you for being a valued part of the Modern Women Wear community. We are dedicated to delivering fashion for your everyday evolution, with service that matches the quality of our designs.